{"id":3161,"date":"2025-12-01T14:23:39","date_gmt":"2025-12-01T14:23:39","guid":{"rendered":"https:\/\/frantoiotorresi.it\/terms-and-conditions\/"},"modified":"2026-09-11T16:48:04","modified_gmt":"2026-09-11T16:48:04","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/frantoiotorresi.it\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3161\" class=\"elementor elementor-3161 elementor-2955\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4e6d4a e-flex e-con-boxed e-con e-parent\" data-id=\"c4e6d4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75a0355 elementor-widget elementor-widget-text-editor\" data-id=\"75a0355\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"238\" data-end=\"262\"><strong style=\"letter-spacing: 0px;\" data-start=\"264\" data-end=\"293\">1. Identit\u00e0 del fornitore<\/strong><\/p><p data-start=\"264\" data-end=\"413\">L\u2019azienda fornitrice degli articoli commercializzati sul sito <a class=\"decorated-link\" href=\"https:\/\/frantoiotorresi.it\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"358\" data-end=\"389\">https:\/\/www.frantoiotorresi.it\/<\/a> oggetto degli ordini \u00e8:<\/p><p data-start=\"415\" data-end=\"557\"><strong data-start=\"415\" data-end=\"442\">Frantoio Torresi <\/strong><span data-start=\"415\" data-end=\"442\">di Torresi Fausta<\/span><br data-start=\"442\" data-end=\"445\"\/>Strada Provinciale Regina km 3,670<br\/>62018 Potenza Picena (MC) Italia<br data-start=\"544\" data-end=\"547\"\/>P. IVA 01576290439<\/p><p data-start=\"559\" data-end=\"643\">The customer can contact the company at:<br data-start=\"616\" data-end=\"619\"\/>Email <a href=\"mailto:info@frantoiotorresi.it\">info@frantoiotorresi.it<\/a><br data-start=\"631\" data-end=\"634\"\/>Telefono <a href=\"tel:+390733671841\">(+39) 0733671841<\/a><\/p><hr data-start=\"645\" data-end=\"648\"><p data-start=\"650\" data-end=\"784\">2. Orders<br data-start=\"663\" data-end=\"666\"\/>The products for sale can be ordered directly on the website using the shopping cart in four simple steps:<\/p><ol data-start=\"786\" data-end=\"1441\"><li data-start=\"786\" data-end=\"967\"><p data-start=\"789\" data-end=\"967\">Add the products you wish to purchase using the &#8220;add to cart&#8221; button located on each product page below the photo, indicating the desired quantities.<\/p><\/li><li data-start=\"968\" data-end=\"1178\"><p data-start=\"971\" data-end=\"1178\">Access the Cart page to review and modify the order in every detail, specifying delivery information, including address, delivery method, any different recipients, and notes.<\/p><\/li><li data-start=\"1179\" data-end=\"1323\"><p data-start=\"1182\" data-end=\"1323\">Log in.<br data-start=\"1203\" data-end=\"1206\"\/>If you don&#8217;t have an account, you can create one in just a few seconds and, once created, log in.<\/p><\/li><li data-start=\"1324\" data-end=\"1441\"><p data-start=\"1327\" data-end=\"1441\">Confirm the order from the cart page by proceeding with payment on the secure server of the payment provider.<\/p><\/li><\/ol><p data-start=\"1443\" data-end=\"1649\">The purchase will be considered finalized once the contents of the cart, the choice of payment and shipping method have been confirmed, and the customer has received order confirmation via email.<\/p><hr data-start=\"1651\" data-end=\"1654\"><p data-start=\"1656\" data-end=\"1890\">3. Prices<br data-start=\"1669\" data-end=\"1672\"\/>The prices of the products listed on the website include VAT.<br data-start=\"1736\" data-end=\"1739\"\/>Any shipping costs are clearly indicated and summarized at the time the order is placed, prior to final confirmation.<\/p><p data-start=\"1892\" data-end=\"2329\">The prices listed on the website are subject to possible changes and modifications by Frantoio Torresi di Torresi Fausta without any obligation to notify the customer in advance.<br data-start=\"2049\" data-end=\"2052\"\/>For sales contracts concluded before the publication of such changes, but still in the process of being fulfilled, the prices in effect at the time the order is completed will apply.<br data-start=\"2246\" data-end=\"2249\"\/>Prices may vary depending on vintage, size, or type of packaging.<\/p><hr data-start=\"2331\" data-end=\"2334\"><p data-start=\"2336\" data-end=\"2447\">4. Accepted Payment Methods<br data-start=\"2372\" data-end=\"2375\"\/>The payment methods accepted for purchases on the website are as follows:<\/p><ul data-start=\"2449\" data-end=\"2563\"><li data-start=\"2449\" data-end=\"2521\"><p data-start=\"2451\" data-end=\"2521\">Credit card (Visa and MasterCard)<\/p><\/li><li data-start=\"2522\" data-end=\"2532\">Advance bank transfer<\/li><\/ul><p data-start=\"2565\" data-end=\"2654\">In the case of payment by advance bank transfer, the transfer must be made according to the instructions provided at the time of order confirmation.<\/p><p data-start=\"2720\" data-end=\"2879\">In the case of payment by advance bank transfer, the transfer must be made according to the instructions provided at the time of order confirmation.<\/p><hr data-start=\"2881\" data-end=\"2884\"><p data-start=\"2886\" data-end=\"3072\">5. Invoicing<br data-start=\"2905\" data-end=\"2908\"\/>If requested during the purchase process, by filling in the designated field with the VAT number and Electronic Invoicing Code and\/or PEC (certified email), an invoice for the purchased goods will be issued.<\/p><p data-start=\"3074\" data-end=\"3439\">For invoicing purposes, the information provided by the consumer at the time of the order shall be considered valid, pursuant to Article 14 of Presidential Decree 445\/2000 and Legislative Decree 52\/2004.<br data-start=\"3239\" data-end=\"3242\"\/>The invoice, in paper or electronic format depending on current regulations, will be sent together with the products in the same package or made available through the channels provided by law.<\/p><hr data-start=\"3441\" data-end=\"3444\"><p data-start=\"3446\" data-end=\"3674\">6. Shipping Methods, Costs, and Times<br data-start=\"3490\" data-end=\"3493\"\/>Frantoio Torresi di Torresi Fausta delivers its products via express courier, including, by way of example, BRT or other equivalent carriers.<\/p><p data-start=\"3676\" data-end=\"3964\">Shipping costs are generally borne by the customer and are explicitly indicated at the time the order is placed.<br data-start=\"3810\" data-end=\"3813\"\/>For products in stock, shipment normally takes place within 24 hours of the order and, in any case, no later than seven working days.<\/p><p data-start=\"3966\" data-end=\"4007\">Delivery times are generally:<\/p><ul data-start=\"4009\" data-end=\"4147\"><li data-start=\"4009\" data-end=\"4044\"><p data-start=\"4011\" data-end=\"4044\">1-3 working days in Italy<\/p><\/li><li data-start=\"4045\" data-end=\"4090\"><p data-start=\"4047\" data-end=\"4090\">3-5 working days for EU countries<\/p><\/li><\/ul><p data-start=\"4149\" data-end=\"4204\">from the moment the goods are handed over to the courier.<\/p><p data-start=\"4206\" data-end=\"4346\">Frantoio Torresi di Torresi Fausta is not liable for any delays due to exceptional events or situations beyond its control.<\/p><hr data-start=\"4348\" data-end=\"4351\"><p data-start=\"4353\" data-end=\"4614\">7. Product Guarantees<br data-start=\"4381\" data-end=\"4384\"\/>The products sold on this website are high-quality products, rigorously inspected.<br data-start=\"4479\" data-end=\"4482\"\/>The types and characteristics can be specifically viewed on each product&#8217;s technical data sheet, available on the website.<\/p><p data-start=\"4616\" data-end=\"4921\">If the customer finds the product to be defective and unsuitable for consumption, it is sufficient to promptly report this by calling <a href=\"tel:+390733671841\">(+39) 0733671841<\/a> or writing to the following emails: <a href=\"mailto:info@frantoiotorresi.it\">info@frantoiotorresi.it<\/a>, and subsequently proceed with the return according to the instructions received.<br\/>tel:+390733671841<br\/>mailto:info@frantoiotorresi.it<\/p><p data-start=\"4923\" data-end=\"5381\">Frantoio Torresi di Torresi Fausta will verify the defect. If confirmed, it will resend the product, reimbursing shipping costs, provided they are documented.<br data-start=\"5102\" data-end=\"5105\"\/>In the event that such product is unavailable, Frantoio Torresi di Torresi Fausta will send a similar product, or, at the buyer&#8217;s discretion, refund the amount related to the cost of the item and shipping, via bank transfer. <\/p><p data-start=\"5383\" data-end=\"5579\">Furthermore, if the product is found to be unavailable after the order has been placed, the customer will be promptly informed and may choose between a refund or replacement with a similar product.<\/p><p data-start=\"5581\" data-end=\"5767\">The images and colors shown on the website may vary, also due to new packaging, graphic updates, or different display settings on the device used.<\/p><p data-start=\"5769\" data-end=\"6037\">Frantoio Torresi di Torresi Fausta bears all risks related to the shipping of goods and any damage that may occur during the transfer of purchased goods from the warehouse to the destination, up until the moment of signature upon receipt of the goods.<\/p><p data-start=\"6039\" data-end=\"6351\">The customer must sign the delivery note with reservation in the event that the packages appear visibly damaged or tampered with, in order to allow the goods replacement procedure to proceed.<br data-start=\"6251\" data-end=\"6254\"\/>Without such signature, the seller cannot be held responsible for damage caused to the shipped goods.<\/p><hr data-start=\"6353\" data-end=\"6356\"><p data-start=\"6358\" data-end=\"6440\">8. Complaints<br data-start=\"6372\" data-end=\"6375\"\/>Any report or complaint should be addressed to:<\/p><p data-start=\"6442\" data-end=\"6590\">Frantoio Torresi di Torresi Fausta<br data-start=\"6469\" data-end=\"6472\"\/>Strada Provinciale Regina km 3,670<br\/>62018 Potenza Picena (MC) Italia<br data-start=\"6571\" data-end=\"6574\"\/>Email: info@frantoiotorresi.it<\/p><hr data-start=\"6592\" data-end=\"6595\"><p data-start=\"6597\" data-end=\"7123\">9. Right of Withdrawal<br data-start=\"6622\" data-end=\"6625\"\/>In accordance with current consumer protection regulations, a customer who qualifies as a consumer has the right to withdraw from the contract entered into within ten working days of receiving the goods, without any penalty and without specifying a reason, except in cases of exclusion provided for by law for certain goods, including perishable food products and sealed goods that are not suitable for return for hygiene reasons once opened.<\/p><p data-start=\"7125\" data-end=\"7200\">The procedure to follow in order to exercise the right of withdrawal is as follows:<\/p><ul data-start=\"7202\" data-end=\"7702\"><li data-start=\"7202\" data-end=\"7446\"><p data-start=\"7204\" data-end=\"7446\">The right of withdrawal is exercised by sending, within the aforementioned deadline, a written communication to the seller&#8217;s registered office<\/p><p>FRANTOIO TORRESI by Torresi Fausta<\/p><p>Strada Provinciale Regina km 3,670<br\/>62018 Potenza Picena (MC)<\/p><p data-start=\"7204\" data-end=\"7446\"><br data-start=\"7383\" data-end=\"7386\">by registered letter with return receipt.<\/p><\/li><li data-start=\"7447\" data-end=\"7702\"><p data-start=\"7449\" data-end=\"7702\">The communication may also be sent, within the same deadline, by email or other means of communication, provided that it is confirmed by registered letter with return receipt within the following forty-eight hours.<\/p><\/li><\/ul><p data-start=\"7704\" data-end=\"8161\">The return of the intact goods must take place within 10 working days from the written communication of withdrawal.<br data-start=\"7818\" data-end=\"7821\"\/>Both the shipping costs and responsibility for the integrity of the goods are borne by the customer.<br data-start=\"7923\" data-end=\"7926\"\/>FRANTOIO TORRESI di Torresi Fausta will refund the purchase price of the returned products, excluding shipping costs, within 30 days of receiving the goods, via bank transfer to the account indicated by the customer.<\/p><p data-start=\"8163\" data-end=\"8208\">Vi \u00e8 decadenza dal diritto di recesso quando:<\/p><ul data-start=\"8210\" data-end=\"8538\"><li data-start=\"8210\" data-end=\"8308\"><p data-start=\"8212\" data-end=\"8308\">The right of withdrawal is forfeited when:<\/p><\/li><li data-start=\"8309\" data-end=\"8394\"><p data-start=\"8311\" data-end=\"8394\">the goods subject to withdrawal are found to be damaged for reasons other than the transport of the goods themselves<\/p><\/li><li data-start=\"8395\" data-end=\"8538\"><p data-start=\"8397\" data-end=\"8538\">the goods subject to withdrawal were purchased by customers who cannot be identified as consumers within the meaning of the aforementioned law.<\/p><\/li><\/ul><p data-start=\"8540\" data-end=\"8698\">The further provisions and any updates provided for by current regulations on distance contracts and consumer protection remain unaffected.<\/p><hr data-start=\"8700\" data-end=\"8703\"><p data-start=\"8705\" data-end=\"8942\"><strong data-start=\"8705\" data-end=\"8727\">10. Personal data<\/strong><br data-start=\"8727\" data-end=\"8730\"\/>The personal data provided by customers will not be disclosed to third parties for market research, the sending of advertising material, promotions, or similar activities by other companies, except with the express consent of the data subject.<\/p><p data-start=\"8944\" data-end=\"9087\">Only following prior consent, the customer may receive information about new products and offers from FRANTOIO TORRESI di Torresi Fausta.<\/p><p data-start=\"9089\" data-end=\"9566\">The processing of personal data is carried out in compliance with applicable data protection regulations.<br data-start=\"9216\" data-end=\"9219\"\/>Pursuant to Legislative Decree No. 196 of 30 June 2003, as subsequently amended, as well as current European regulations, the data provided at the time of the purchase order and invoice completion are excluded from consent to processing, as they are collected and retained solely for tax and administrative obligations required by law. <\/p><p data-start=\"9568\" data-end=\"9806\">Such data are used exclusively to fulfill the obligations of the purchase contract and related legal requirements.<br data-start=\"9700\" data-end=\"9703\"\/>For further information, customers are invited to consult the Privacy Policy published on the website.<\/p><hr data-start=\"9808\" data-end=\"9811\"><p data-start=\"9813\" data-end=\"10269\">11. Applicable law<br data-start=\"9838\" data-end=\"9841\"\/>The sales contract concluded through the website frantoiotorresi.it is expressly subject to Legislative Decree No. 206 of 6 September 2005, as subsequently amended, and in particular to the provisions on distance contracts and consumer protection, as well as to the provisions of Article 18 of Legislative Decree No. 114 of 31 March 1998, concerning the reform of trade regulations.  <\/p><p data-start=\"10271\" data-end=\"10386\">For matters not otherwise provided for, the provisions of the Italian Civil Code and other applicable Italian regulations shall apply.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Identit\u00e0 del fornitore L\u2019azienda fornitrice degli articoli commercializzati sul sito https:\/\/www.frantoiotorresi.it\/ oggetto degli ordini \u00e8: Frantoio Torresi di Torresi FaustaStrada Provinciale Regina km 3,67062018 Potenza<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3161","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/frantoiotorresi.it\/en\/wp-json\/wp\/v2\/pages\/3161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/frantoiotorresi.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/frantoiotorresi.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/frantoiotorresi.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/frantoiotorresi.it\/en\/wp-json\/wp\/v2\/comments?post=3161"}],"version-history":[{"count":1,"href":"https:\/\/frantoiotorresi.it\/en\/wp-json\/wp\/v2\/pages\/3161\/revisions"}],"predecessor-version":[{"id":3162,"href":"https:\/\/frantoiotorresi.it\/en\/wp-json\/wp\/v2\/pages\/3161\/revisions\/3162"}],"wp:attachment":[{"href":"https:\/\/frantoiotorresi.it\/en\/wp-json\/wp\/v2\/media?parent=3161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}